Terms of Service

Here in this document you will find the terms and conditions of use for the services of Wsla Technology company

❖ Terms of the service agreement
❖ General conventions
Waslah technology company has the right to suspend or cancel part or all of the services provided to the client when it considers that these services have been used inappropriately; the company also reserves the right to refuse the service or not to provide it.

Illegal activities including the storage or distribution of illegal copies of copyrighted software, such as games, movies, music, etc., violations of copyrights and trademarks, violations of the laws of the state of Palestine, or the sale or distribution of illegal materials.

The company has the right to send SMS messages to its customers at the customer's request or in connection with the company's activity, services and public events... Etc

Misuse of the internet, such as (sending unsolicited e-mails, or distributing programs by e-mail, spreading messages to a large number of groups (spam), publishing obscene messages, threatening and inflammatory messages, etc ..

❖ Notice: Wsla Technology is not responsible for any damages that may fall on any customer; nor does it make any warranties of any kind - express or implied - about the services it provides. The use of our services is the sole responsibility of the client. The company does not guarantee that its services will be uninterrupted or error-free, but will make every effort to provide protection and stability to the servers and to reach a minimum of service interruptions. The customer has no right to demand from us any compensation for the inability to use our services including, but not limited to:

- Interruption of Service.
- Errors caused by misuse.
- Internet connection problems.
- DNS-related problems.
- Intrusions or sabotage attempts.

❖ Violation of the privacy policy or agreement
When a violation of the Privacy Policy, service agreement or reserves of waslah technology company occurs, we have the right to terminate the user's account without notice and without refunding any amounts paid; and when the client tries to harm the company including but not limited to (the company's system, servers, reputation, business, services, network, operations or equipment) he will be held legally accountable.

The customer shall not have the right to defame Wsla Technology company or defame its employees or managers; instead, the customer has the right to go to the competent authorities in the state of Palestine and submit his complaint; noting that the attempt to defame or defame - in any form - gives the company the full right to cancel the contract and refuse to provide any service to the customer.

It is strictly forbidden to resell the services of Wsla Technology without the written permission of the company's management, unless the client is our authorized distributor.

In order to ensure the data of our valued customers and provide the maximum possible security measures to maintain the confidentiality of these data, the security question and Answer feature has been adopted available in the customer control panel of our website, to ensure the identity of the customer when requesting any sensitive data, or a security breach has occurred to your email-through which you registered for membership in the customer area of the waslah technology portal, or you lost your email for any reason; so for the utmost importance, we ask all our valued customers to choose a confidential question and an answer that is sufficiently confidential.

We also emphasize that you are responsible for maintaining the security of your account and are fully responsible for all activities that occur using your account and any other actions carried out to contact our company through it, whether through your main account or through a subsidiary membership from it.

The company has the right to cancel the customer's subscription at any time without explaining the reasons, provided that the remaining amount is returned to the customer.

❖ Circumvention: When the client circumvents or circumvents any technologies used in the client area of our site, this is a clear violation of the terms of use of the site, and we regret that our client's account will be suspended; as this causes the company to waste time on administrative and technical matters, a compensatory fine must be paid for this to reopen the account.

❖ Hosting services and servers
❖ General obligations and rights:
- The Company undertakes to work on the customer's comfort, provide the best services, continue their development and make any effort to serve the customer in terms of hosting services and servers.
- The Company undertakes to inform the client clearly and transparently about the status of the server on which its site is hosted.
- The Company undertakes to provide protection and stability to the servers and the network with an operating rate of 99.9%.
- You undertake to keep the customer's personal data complete and in strict confidentiality, and it will not be disclosed to any entity except governmental or international entities if officially requested, and the customer will be informed directly when disclosing this information to the entities unless otherwise required.

❖ Payment, renewal and cancellation:
The requested service is performed after receiving the service fees requested by the customer, and in case of renewal, the service subscription is renewed after receiving the renewal fees, and the customer must follow up on the renewal bills for services and pay before the due date.

In case of non-payment of the due invoice, you will receive a message from the system requesting payment and a reminder, noting that the billing system automatically sends it at least 30 days before the invoice is issued; in case of non-payment on the last day of the due period, the client's account is automatically deleted from the server to save space for another client; the company will not be responsible for the files or contents of the expired account in any way.

Wsla Technology company may keep a copy of the client's website for a certain period not exceeding two weeks as a paid service, the value of which will be paid if desired by processing this copy for the client.

Note that the last day of payment and renewal for clients of full Dedicated servers is the 20th of each calendar month; in case of non-payment before the beginning of the 25th of the month, both according to the due date of the server invoice, whether every month, 3 months, 6 months or 12 months, the service is automatically closed with a notification to the client to stop by e-mail; also, if the client subscribes to the SMS service, a message will be received on his mobile. And there are no guarantees of keeping a backup.

Private servers are calculated with a non-unified billing system, as all our full private server service bills are calculated according to the booking date of each month, 3 months, 6 months or 12 months; in case of non-payment of the new month's bill, the service will be closed automatically.

If you do not wish to renew your server, the cancellation request must be made 30 days before the issuance of the electronic invoice, as renewal invoices are issued both on the due date, and in the case of issuing the invoice, the customer will not have the right to request cancellation of the service, and will be required to renew.

❖ Change prices, Special Offers and coupons

Price change: When you subscribe to one of the hosting plans or services at the official price of the service, the subscription renewal will be the same price, in case the company makes a change to the service price by increasing or decreasing, and the customer does not have the right to demand a change to the renewal price to match the new price, unless it is a new subscription.

Special Offers and coupons The company offers special offers from time to time, these offers are divided into two sections, the first is for new customers only, and the second is for existing customers only; this means that each offer has its conditions that must be met.

Coupons are usable for new subscriptions only, and are not usable when the subscription is renewed.

When subscribing to the service with the benefit of a discount coupon, the discount will be upon subscription only and does not include renewal of subscription to the service.

❖ Contents of websites and servers
The customer is fully responsible for the contents of the website before the company and the competent legal authorities.

Some programs and contents are strictly prohibited on our servers, including all hosting services (shared hosting, cloud servers, full private servers), and these programs and contents, but not limited to (Mail Bombers/Spam, IRC, Proxy Scripts, Pirated Software/Warez, IP Scanners, brute force Programs, Hacking Software, Cracks/keygens)

It is forbidden to publish and distribute copyrighted content without the prior permission of the rights owner; if the company discovers this, it has the right to close the site.

It is forbidden to use any unlicensed programs or scripts; in case of any complaint filed on a site that uses an unlicensed copy of the producer company or its legal official, the site will be closed; it will be required to delete the program or script, or it will be required to have an official license from the party producing those programs and scripts.

It prohibits hosting terrorist sites, and also prohibits incitement to groups and individuals, defamation of people and groups, as well as pornographic, or political sites attacking the policies of countries in any form or any way, as all this is a violation of the terms of Service.

The Shared Hosting Service is intended for web hosting and the mail service is a service attached to it that is not intended for commercial use.

❖ Contents of websites and servers
Wsla Technology company provides website transfer service to customers by transferring their hosting from another provider to the company's servers; the hosting team is committed to providing the best services for transferring customer data, and working to ensure the safety and speed of transfer. In any case, the site transfer service is provided as a free additional service when booking a hosting service from Wsla Technology company; the company is not obliged to provide this service in all cases of transfer, because some other service providers do not provide a smooth data transfer method, and this makes it difficult for the hosting team. And making sure the compatibility of the site before the transfer and the integrity of files and databases after the transfer is primarily the responsibility of the client. Note that you can use the paid site transfer service.

After booking the hosting service from our company and exceeding the 30 days, the client does not have the right to demand the transfer of any data for his hosting; but the client has the right to request the data transfer service as a one-time paid service.

The service is constantly provided free of charge with private servers and cloud servers with advanced management; private servers and cloud servers with regular management provide paid service for transfer only.

❖ Data loss and backup
The customer is responsible for saving a copy of the files on his site (and not on our servers), and we are not responsible for any missing files, information or data.the company provides a daily, weekly and monthly backup service (depending on the type of service), as it is performed as fully as possible, but we may have problems beyond our control, for example, the problem of inability to complete the backup, or hard drive failure; so we do not bear any responsibility; so please make sure that you have a backup copy off-site. We are doing our best, but sometimes things go wrong!

❖ Hacking attacks and denial of service on our servers and vice versa
It is prohibited to use the servers of Wsla Technology company for the purpose of carrying out attacks or hacking operations on other networks, servers or sites; the company has the full right to cancel the service of the client causing this act.

Wsla Technology company has the right to defend its customers by taking any action it deems appropriate without prior notice or warning, and Wsla Technology will in no case be liable for any amounts paid or refunded if the company finds out that there was an attempted violation or damage to the server.

❖ Shared hosting service
Several clients are hosted on shared hosting servers, they all share resources in a way that does not harm others. The Shared Hosting Service is intended for hosting websites, their contents and site files, and it is forbidden to use them as download centers or hosting files (archive/ back-up) or any content outside the scope of the sites. The company has the right to close sites that use the space for other infringing purposes.

Wsla Technology company is committed to providing shared hosting servers with the same quality hardware and on a stable network, maintenance of servers on-the-go, real-time monitoring on servers, and providing technical support around the clock all days of the week for the shared hosting service in relation to the hosting service itself. Note that the company is not obliged to provide technical support for scripts hosted on the Shared Hosting Service, and if it provides certain technical support, this is done at the customer's discretion and satisfaction.

Any attempt to hack or tamper with the server by one of the accounts on the shared hosting exposes the site to deletion without any prior notice to the client, and the client has no right to claim any amounts that have been paid.

❖ Area and contents:
All shared hosting plans allow you unlimited space, provided that all the contents of the account relate only to the files and contents of the site. Please note that some files are not allowed to be uploaded, for example, but not limited to (games, songs, download centers). Using the account as a space to save backup or archive files is not allowed on Shared Hosting plans. It is also forbidden to save or keep the back-up of the cPanel after its creation within your account; any account that turns out to be dedicated to this matter is deleted without reference to its owner and without warning; the account holder has no right to claim any rights.

❖ Monthly traffic (Bandwidth):
All shared hosting plans allow you to use unlimited traffic, provided that such consumption is not contrary to any of the terms of the use agreement of the company (Wsla Technology company).

❖ Number of files:
All plans are limited by the number of files and space specified under the Fair Use Policy, and in case of exceeding this number, the account is considered a violation of the agreement and you should upgrade to a larger service (the number of files available for each plan can be found from the list of plans for shared hosting on our site); you can also find out your current consumption through the cPanel panel through the Inodes Usage feature.

❖ Resource consumption:
For each of the shared hosting plans there is a limit to the consumption of resources from RAM, CPU, Processes and in case one of these factors exceeds the limit, at the same moment the site stops for some time until the consumption drops below the maximum and then the site returns to work, and this is done automatically without the slightest intervention by technical support; you can find out your current consumption through the cPanel panel through the resources Usage feature.

❖ Transmission:
Each of the Shared Hosting Plans is defined by a quantity-which varies from plan to plan-sent per hour and this number cannot be exceeded, and in case of exceeding this number, the messages will be entered in a queue and divided into other hours based on (quantity / number), knowing that the mail service is a service included and provided free of charge within the hosting plans; hosting plans are mainly intended for secure and stable web hosting, as well as providing the requirements for the work of their applications; not intended for hosting mail primarily, so if you use the mail service in your site primarily, you can contact us to inquire about mail systems for business

❖ Promotion and demotion:
Plans can always be upgraded or downgraded whenever the client wishes . In any case, when upgrading, the difference is calculated automatically, provided that the upgrade to the higher plan is the same payment cycle, and the upgrade can be made to the lower payment cycle directly; as for the reduction of the plan is not included in the system of calculating the difference, and the client is obliged to pay the full value of the new plan. We always advise you to subscribe to long durations to ensure the best price

❖ Backup:
We provide the backup service for sites (daily, weekly, monthly) and also through the external backup service free of charge; the backup is done every (24) hours with the entire contents of the site from files and databases while retaining a previous copy, a weekly copy and a monthly copy, in any case, the customer is responsible for maintaining his site and taking periodic backups to save

❖ Hacking attacks:
We provide a server rental service for uses related to website services and hosting; the client also has the right to use the server for other technologies, such as Virtualization, Backup or any other legitimate technologies and services that do not involve any harm to other parties; note that Wsla Technology company does not allow the use of private servers for purposes that cause any harm to others in any way, and in case the company discovers this or by notifying other parties, the company will verify the matter and then the appropriate action is taken, which may amount to the cancellation of the service provided to the client.

IP is of IPv4 type, each server includes one (1) IP with the total server price, and the number of IP can be increased to 5 IP at a monthly price.

Each private server client is fully responsible for the safety and reputation of IP and not to enter IP in the list of suspicious IP due to sending spam messages, or snooping and fraud on others.

All servers are limited to monthly traffic, which is automatically zeroed every 1 day a month; when the server reaches the last 500 GB of available traffic, the customer is contacted and told about the need to upgrade; the customer has the right not to upgrade, and the server is closed when consumption reaches 100%, knowing that the upgrade is for at least a month, after which the traffic can be downloaded for a smaller capacity; but the upgrade for a larger capacity is always available.

All private servers are provided with the regular management service free of charge; note that the regular management includes technical support related to hardware and network only; and the company is not obliged to provide any other technical support, such as fixing operating system problems or adjusting settings to work in a certain way.

In the event that the client is unable to manage the server himself, the company provides an advanced management service, which includes all technical and technical aspects of the server. The Advanced Management Plan, where the control is fully with the company, in order to ensure the stability of the server and work on it as desired by the client, knowing that the level of Advanced Management is determined based on the number of sites hosted on the server.

Maintaining a backup copy of the data is primarily the responsibility of the customer; maintaining an internal copy within the server itself is not enough; in the event of a server being hacked or a hardware problem, the company will not be responsible for this.

❖ Technical support for hosting and servers
If you are interested in technical support, please open a support ticket with the (hosting support) section by entering your client area.
Opening hours of the hosting Department: 24 hours a day, 7 days a week and all days of the year.

❖ Fair Use Policy
This policy is a guide to understand the intended and permitted uses of our services, and to prevent the exploitation and abuse of the Unlimited features offered in our plans. This policy applies to every feature that appears in plans and promotions as a feature (unlimited).

❖ Hosting distributors
The company is committed to everything stated in the service agreement regarding the shared hosting services it provides, in addition to the following:
- Provide all the features stipulated by the distributors ' programs on the service identification page.
- Provide discounts for each distributor according to the level of the distributor participating in it.

❖ The declared distributor is obliged to::
- To have a special website through which hosting services are provided.
- Placing an advertisement on his official website through which he provides hosting clarifying that the hosting is from waslah technology company and that he has the status of an authorized distributor of the company through which he gets discounts on the unlimited hosting plan.
- Put the logo of Wsla Technology company at the bottom of its official website to clarify that the hosting is from waslah technology company.
- Using the cPanel and DNS control panel of waslah technology company.

❖ The undeclared distributor is obliged to::
- New customers: the customer must purchase at least 5 hosting plans to reach the first level of distributors.
- Old customers: accounting is carried out with a system of discounts starting from the sixth site.
- Renewal of old accounts will be at the same price as the first purchase.

❖ Violations in which the distributor may fall:
- The announced and unannounced distributor violates any of the terms of service or the terms of the distributor program that he will receive.
- Using the hosting services of distributors in violation of the terms of the agreement of Wsla Technology company regarding shared hosting or any of the hosting services provided by it.

Disclaimers, alerts and discontinuation of accreditation:
- Wsla Technology company does not bear any financial, legal or legal responsibility towards the distributor's customers.

In case the distributor violates any of the terms of the Wsla Technology company Agreement, the following shall be followed
- The first stage: the dealer is alerted about the violation that he has, and given a 48-hour deadline to lift this violation, otherwise the second stage is followed.
- The second stage: the discounts that are given to the distributor are completely stopped, and in case the violation continues, the third stage is followed.
- The third stage: complete cancellation of the distributor's accreditation.

❖ Ranges
- Wsla Technology company registers the domains requested by customers; in addition to providing a mechanism for controlling its domain through the customer portal.
- Wsla Technology company is committed-when the customer requests to transfer his domain to another company-to facilitate this by providing a mechanism for requesting the EPP code, which will arrive at his registered mail as the owner of the domain, where he can follow up the transfer through the links that will reach him on that mail.
❖ Special protection of the domain:
Wsla Technology company provides a (paid) service to protect the domain from any theft attempts, so that:
1. Domain transfer is possible only at the request of the client himself by opening a ticket through the client area.
2. Unlocking the domain is carried out only by a technologist-link company, even the client himself cannot.
3. The request for consent to disable the lock obliges the client to state the answer to the security question of his account with us.
4. This service is available for all domains that are booked through us or that the customer transfers to us, whether the domain is hosted by US or by any other host.

❖ Verification of the identity of the customer participating in the protection service
The identity of our client is verified by his answer to the security question of his account, since this answer can only be changed by the client himself, even if someone else obtained his login data from us, or his email registered in his account was stolen, or by using a device through which he entered and forgot to close his mail page or his company control panel.

The client is obliged to periodically update and modify the domain owner's data when it changes, so that the domain owner's record always remains up-to-date.

Wsla Technology company is not responsible for the termination of the annual domain ownership or more in the event that the client has not paid the fees that he receives a reminder of a month before its termination.

Wsla Technology company is not responsible for the domains that have not been registered through it; it remains the responsibility of the customer to follow up the date of renewal of his domain through the company through which he requested to register his domain, or he can request to transfer his domain to our company in order to be able to follow up the renewal of his domain and manage it through us directly.

When requesting a domain reservation through our company, the ownership of this domain belongs to the client himself, and he has the right when and how he wanted to transfer and modify the data and manage his domain, and Wsla Technology company is committed to achieving this for him.

Fees for booking or renewing domains are non-refundable.

❖ Cloud server service
Booking
- The service is not booked or activated until the fees are deposited.
- Wsla Technology company implements the billing system for cloud servers, based on the date of booking for the first time, where renewal invoices are issued on the same date of booking from the following month.
- When the customer books one of the cloud server plans on any day of the month, he will be obliged to pay the bill on the same day as the reservation from the following month.
- Wsla Technology company provides the service of renting cloud servers for uses related to website services and hosting. The client also has the right to use the server for other technologies, such as Backup or any legitimate legal technologies and services that do not involve any harm to other parties.
- All cloud servers are specified monthly traffic is automatically zeroed on the 1st of each month.
❖ Renovation
- The server is not renewed until the renewal bill is paid.
- The service renewal invoice will be issued on the same date of booking for the first time of the following month.
- The customer can pay the outstanding invoices within 5 days before the due date of the invoice.
- A reminder is sent to the customer on his email within the 5 days (as his payment period).
- In case of non-payment of the renewal bill by the due date, the service is automatically closed without intervention by US.
- If the service is not renewed on time, waslah technology company may retain the contents of the server for a week, in anticipation of any circumstance beyond the customer's control to prevent him from communicating with us and renew the service; after that the contents of the server will be deleted and Wsla Technology company will not be responsible for the loss of any contents.
- Wsla Technology company has the full right to change the prices of its services from time to time in accordance with its marketing plans.

❖ Cancellation
- Fees for cloud server plans are not refunded after booking or renewing the service.
- The customer has the right to request cancellation of the service at any time without referring to Wsla Technology company, through his customer area.
- The customer can request not to renew the service before the date of issuing the renewal invoice.
- The customer will not be able to get a backup copy of his cloud server if the service is ineffective; accordingly, the customer must renew the service in this case.

❖ Client responsibilities:
Wsla Technology company does not allow the use of cloud servers for purposes that harm others in any way; if this is discovered, we will verify it, and then it will take the appropriate action, which may amount to canceling the service provided to the client in case of proven harm to others.

The customer is fully responsible for the contents of the website before Wsla Technology company and the competent legal authorities.

The client is responsible for saving a copy of the files on his site.

It is forbidden to publish and distribute copyrighted content without the prior permission of the rights owner; if this happens, Wsla Technology company has the right to close the site.

Maintaining a backup copy of the data is primarily the responsibility of the customer; maintaining an internal copy inside the server itself is not enough, as in case the server is hacked or has a hardware problem, Wsla Technology company will not be responsible for providing a backup copy; therefore, we recommend subscribing to the Backup Service.

Some software is not allowed on cloud servers, for example: (Mail Bombers/Spam, IRC, Proxy Scripts, Pirated Software/Warez, IP Scanners, Bruteforce Programs, Hacking Software, Cracks/Keys).

It is forbidden to use our servers for the purpose of carrying out attacks or hacking operations on (networks, servers, websites); the company has the full right to cancel the service of the client who performs these operations

The customer is fully responsible for the safety and reputation of the iPads, and not to enter the IP in the list of suspicious iPads, due to sending spam messages or snooping and defrauding others.

The customer's obtaining and activating the service means his agreement to all the terms of the agreement that have been mentioned.

❖ Backup service Backup Service
Once you subscribe to one of the backup services, whether individuals or distributors, you will receive comprehensive technical and technical support on the following:
- Installing or removing the client software, and adjusting the server to suit the service.
- Connect the server and specify the parts to be copied, and other settings.
- Assist the customer in emergency recovery operations.
- Updating the client software and what follows it throughout the subscription period (may require the provision of login data to the server).
- Provide tips and guidelines to ensure the best possible use.
- Technical and technical support does not include any order outside the scope of the Backup Service

❖ Terms of use
First make sure that your server is compatible with the service before subscribing (we can help determine whether it is compatible or not) all you have to do is check with the Customer Services Department and provide them with server data
In case of making drastic changes to the system or server, technical support must be informed to make sure that the service is working properly; we will not be responsible for the interruption of the service by the client server if we are not informed of the drastic changes that have occurred.

❖ Hacking and misuse
Wsla Technology company is keen to provide a high level of security for our customers, and not to accept any damages, whether intentional or unintentional by the customer or any other person outside the scope of our company.
It is forbidden to use the service for a purpose other than copying and securing information.
In case of detection of any Operations, hacking attempts or hacking by the client, the service will be permanently stopped and no refunds will be made for any amounts of money paid; the subject may be raised to government agencies.

❖ Redistribution of Service
Backup Service backup service is Redistributable to other parties by the original subscriber, and for both individuals and business category, the following conditions must be met:
Inform the other party that the service is provided by Wsla Technology company.
Wsla Technology company is not obliged to provide technical support to other parties, and the original subscriber must provide support if he resells the service (except in the case of subscription under the business category).
Misunderstandings or financial problems with third-party distributors do not oblige waslat technologii to do anything; waslat technologii is obliged to deal only with the original subscriber.

Financial transactions, accounts and invoices
❖ Payment method
- Fees are paid before any service is activated
- Non-refundable fees
- Payment will be complete before any hosting services are provided
* Wsla Technology company accepts credit card payments (Visa, MasterCard, American Express), via PayPal or PayPal service (www.paypal.com). or through the service of two wallets (PALPAY or my wallet (mobile) or through bank transfer on the company's accounts in Palestinian banks.
- Additional features and Add-Ons for various services.
- Any of our additional features can be added at any time.
- The costs paid are non-refundable, regardless of whether this service was used or not.
- PayPal: the fee is calculated in real time for the current period and the next period until the end of its billing cycle.
- The services will be activated when the fees are paid and approved by the accounts department.

❖ Renewal and billing scheduling:
- The client has 5 days before the due date of the invoice due for renewal, and when transferring the amount to the company, the deposit data must be provided to us in a ticket to the accounts department to renew the service for the next period.
- When you deposit any amount to pay any invoice, you must confirm the deposit and inform us within a period not exceeding 48 hours .
- A reminder is sent to the customer's mail within 5 days, which serves as your payment period, if payment is not made before the due date, your account will be deleted automatically and we will not be responsible for the loss of any data or for service interruptions.
- The full amount must be transferred before any services can be provided.
- If you know that you will be away from the internet or on vacation and you are unable to communicate with us or pay for outstanding invoices, be sure to notify us before the outstanding invoice is issued, or you can pay the invoices before they are issued, or add an amount to your balance with us that covers the cost of payment.
- If the renewal amount is not paid on time, the service will be stopped.
- Transfers from outside Palestine will be on Al-Quds bank.
- The fees of the transferring bank are added to the total invoice value, noting that the local bank may request other separate fees of its own.
- Wsla Technology company reserves the right to change prices at any time, the terms of this agreement may change, and you should be aware of this.
- All cash transactions are in US dollars, which is the official currency in which the company deals.
- The customer is obliged to pay the fees for the service he ordered at the same time as he ordered the service.

❖ In case of renewal, the customer is obliged to follow up the renewal of his subscription and pay on the same day the invoice was issued, and the actions taken in case of non-payment of the invoice are as follows:
1-send a message to the company requesting payment and reminder, noting that the billing system automatically sends before issuing the invoice.
2-in case of non-payment, on the last day of the hosting period, the client's account will be automatically deleted from the server to save space for another client, and we will not be responsible for the files or for the contents of the expired account in any way.
3 - the company may retain a copy of the client's website for a certain period not exceeding two weeks - a maximum-and as a paid service to be paid if desired by processing this copy for him.

❖ Account reactivation
If the hosting account is canceled at the request of the client or for non-payment of the due invoice and the client wishes to reactivate his account, waslah technology company may keep a copy of the client's website for a certain period (if available), the account will be reactivated only after paying the renewal bill, but if the client wants to get this copy of the site and transfer it to another host, certain fees must be paid.
If an account is canceled for a period exceeding the retention period of the site copy, the client will need to subscribe as a new client.
If an account is canceled due to a violation of the Privacy Policy, waslah technologies will not activate the account again, and we will not be responsible for any data in this account.

❖ Refunds of amounts
In the case of subscribing to one of the unlimited shared hosting plans only, the customer has the right to cancel the plan and refund the full amount without stating any reason, provided that the customer or account does not violate any of the terms and laws of the use agreement of Wsla Technology company, provided that the request for cancellation of the service and refund of funds must be within 30 days from the date of activation of the subscription.
CPanel control panel license fees are non-refundable.
Fees for booking or renewing domains are non-refundable.
The amounts booked with the balance are non-refundable and can be used when purchasing or renewing any of our services.

❖ Cancellation of Service
Wsla Technology company reserves the right to terminate the customer service at any time, if the account is closed due to violation of our Privacy Policy, and therefore there will be no compensation.
Customers can cancel the service at any time within the limits of our conditions, and requests should be sent to the customer services department through tickets.
If the customer has a cancellation request, his account will be terminated immediately unless there are special reserves of Wsla Technology company, and we have the right to terminate the service without notice.
If the account is canceled due to non-payment to a private server, cloud server or shared hosting, Wsla Technology company has the right to delete the contents of the site without notice, and the server or space will be re-provided to another client.

❖ Compensation
The customer shall not have the right to demand compensation from Wsla Technology company for any damage caused by the use of the company's products or services, personal injury or property damage caused by the products or services sold or distributed by Wsla Technology company, or any contents on the customer's website that infringe the rights of other parties, or contents that infringe the rights of other parties. The client is also obliged to pay any fees requested as a result of such violations and the legal consequences thereof.

❖ License of content management and software of Wsla Technology company
Content management, programs, systems of institutions, associations and special designs belong to Wsla Technology company, including its database. Wsla Technology company owns all intellectual and software rights, and copies of it are not authorized, regardless of the external form on which such copies may exist; they are not free, as you must obtain a license to use them by Wsla Technology company, and this license does not give you the right to sell or copy from it.

By installing content management, systems or programs and using them on your site, you agree to the following terms and conditions, whether this consent is from you personally or from your representative when submitting a license application for your site, and whether it is a service provider or distributor of our company or whatever its capacity.

It is strictly prohibited to use content management, programs, systems of institutions, associations and special designs in anything that violates the laws in force in the legitimate or constitutional state of Palestine, and violating this in any way is a violation of this agreement.

When Wsla Technology company provides one content management license to you, it means installing only one copy of the system on one website, so that the license is for one domain only, and you do not have the right to install two copies on one domain or on a subdomain with one license, and any circumvention of this cancels the service agreement and license.

You may not lease, sublicense, assign, sell or transfer any of the company's systems to another person in any way on a temporary or permanent basis without the written consent of the company's management.

If you have a valid license, you can install another version for testing on your site, but this should be clear to us in order to avoid the rights and license protection measures that we carry out, for example, the program is in a folder named TestSite and of course you put a firewall with a username and password on it so that it is not accessible by visitors to your site in general.

The ownership license (content management) means that you have the right to use content management on your site for life, knowing that the development of technology and servers requires you to upgrade and update to new versions that enable you to keep up with the existing development.

And you get with him an (updates license) that entitles you to receive updates in case of new releases for free for only 6 months, and it is a renewable license at your choice.

You can request a system development or content management based on the development plan you want, for a fee calculated based on the details provided in the business plan.

All customers or those wishing to purchase Wsla Technology company's content management systems or programs must choose the domain to which the license is required.

Content management files, programs and enterprise systems of the PHP type are encrypted files and you have no right to try to decrypt them in any case.

All the rights of Wsla Technology company in the management of content, programs and enterprise systems must remain the same without any change, deletion or obliteration, as the customer undertakes not to remove the logo or the set of rights or designs that are placed at the bottom of the site or system, and in case of removing them, he thereby violates the service agreement, including some cases of development, renewal, support or obtaining agreed features; so it is your responsibility to clarify this point when you request a design from any party or individual to view and comply with it; Wsla Technology company reserves the right to refuse the license again to anyone who has done so, or the right to accept pay the fine, which is five times the value of the system or content management, or Design the website according to the current price.

It is prohibited to use the content management or software of Wsla Technology company in any way that would represent or be associated with intellectual property infringement, including, but not limited to, participating in any activity that would violate or misappropriate the intellectual property rights of others including copyrights, trademarks, service marks, trade secrets, piracy of the software industry, patents held by individuals, companies or other parties.

If any of the terms of the service agreement and license are violated by the customer, Wsla Technology company reserves its full right to cancel the license at any time without reference to the customer.

It is prohibited to transfer or sell the content management license and enterprise systems and programs that are granted free of charge to some customers; in the event that you transfer or sell the free copy licensed to you to another person, this will be considered a violation of the service agreement and the license will be canceled.

No refund will be made to the customer in case of revocation of his license based on his violation of the service agreement and license.

❖ You undertake the following
Not to disclose, distribute or provide - all or part - of the company's content management or software, including encrypted program files, its contents or any other information - either during or after the period of your license, and whether directly or indirectly - to any third party without the written consent of Wsla Technology company.

The company will never be responsible for this in any way, but the customer will be fully responsible for his site and for the contents of his site and the activities that are produced from within the site.

❖ Change of licensed domain
Wsla Technology company based on its ownership of content management, programs and systems of institutions and associations allows you to transfer the license to another party or change the licensed domain as follows:
- The license for updates must be valid.
- The new domain - for which a license change is required-must not have previously used our program illegally.
- The customer has the right to modify the license domain and the path up to a maximum of (5) times, including (changing the path or the licensed domain)

❖ If you use the software, content management and other extensions you agree to the following conditions
You agree to all the terms contained in the service and license agreement because they also apply to your use of everything related to content management or the company's systems and programs, styles, designs, templates, accessory programs, tools, etc., and are defined in this agreement as extensions of the company.

Wsla Technology company from time to time releases paid extension programs that serve as development of a content management system or software, and their installation requires its own license because they are considered independent programs that are added independently.

The content management extensions or the company's systems and programs are licensed only to you and you may not use, integrate or install them on any other programs or sites.

❖ Guarantees and technical support
Managing the company's content, systems, programs and contents from files that are sold as is without the slightest responsibility for how it performs on servers and without any other guarantees unless expressly stated.

Wsla Technology company does not monitor the sites that use content management or the company's systems and programs, so it is not responsible in any way for the contents of these sites that use its software.

The company's content management, systems and programs contain a sophisticated update system, which makes updates for software errors and security updates and records them in the LogFile file, which ensures continuous updating and identification of errors.

Wsla Technology company, represented by the technical support team, is committed to providing support and updates for a period of 6 months free of charge, including fixing any software technical errors that are detected or problems caused by misuse by the client, otherwise Wsla Technology company provides paid technical support services

Paid technical support services are divided into two sections
❖ Problem solving:
An inspection fee is paid before the inspection process to analyze the problem (non-refundable), the client will then be informed of the total cost required to solve the problem, and after the client agrees and pays the total cost required, the amount of the inspection will be calculated within the total amount.

❖ Development requests and consultations:
Wsla Technology company provides Technical Support Services (paid) where the cost of the required service is calculated and the client is informed about it, and after payment the service will be performed.

❖ Observation: To avoid paying money transfer fees every time and to speed up the request for technical support, the customer can add an amount to his balance to be deducted from it when needed.

Wsla Technology company will not be liable to you for any damages, including any loss of life, profits, lost savings, loss of any data, or any indirect damages, especially damages arising from improper use, or inability to use such software, even if waslah technology company has been informed of the possibility of such damages.

This license gives you specific legal rights that may be available to you, and other rights that vary from country to country. Some jurisdictions do not allow the exclusion of implied warranties, certain types of limitations, or exclusions of liability, but this agreement is valid according to the laws existing in the state of Palestine.

For your information, we have special measures to combat piracy of our software from subcontractors, so you may receive a message via the official email of waslah technology company to clarify the legality of your license.