Terms of Service & Legal Policy Agreement

Wsla Technology For Technical Services

Version: 10.0 (Comprehensive Final Edition for All Business Sectors) | Updated: 2026

Article (1): Legal Capacity and Content Disclaimer

Pursuant to the laws of the State of Palestine and the international agreements governing digital services, the client acknowledges and agrees to the following:

Company Capacity

Wsla Technology is an integrated technical services provider offering hosting, software development, design, networking, training, and domain registration. With regard to hosting services specifically, the company operates as a "Host Provider" and is considered a "technical intermediary" with no editorial authority or prior oversight over the content published by the client, to the maximum extent permitted by applicable laws.

Content Disclaimer

Based on the principles of legal liability, the client is solely responsible (both criminally and civilly) for any data, information, images, or code uploaded to the servers. The company bears no liability to third parties for any illegal, defamatory, or privacy-violating content published through the client's portals.

Client Obligations

The client undertakes that all activities through our servers do not violate public order and public morals in Palestine or related international laws.

Communication and Messages

The company reserves the right to send SMS or email messages to clients regarding its activities, invoices, and public events.

Article (2): Compliance with the Electronic Transactions Law No. 15 of 2017

Pursuant to the provisions of the Palestinian Electronic Transactions Decree-Law in force, both parties acknowledge and agree to the following:

Formation of Electronic Contract (Offer and Acceptance)

The client's creation of an account, clicking the "I Agree" checkbox, or payment of an invoice constitutes a valid and enforceable "electronic signature" and creates a binding electronic contract with full legal elements without the need for a physical signature.

Evidentiary Value of Electronic Records

Records, correspondence, access logs, and invoices generated by Wsla Technology systems are considered "conclusive legal evidence" with the same evidentiary value as official and customary written documents before Palestinian courts in proving financial rights and obligations.

Electronic Payment Approval

Financial transactions made through approved payment gateways (PayPal, PALPAY, Mahfazati, and others) are considered final and may not be disclaimed or denied after completion.

E-Commerce Merchant Liability (Joint Liability Disclaimer)

If the client uses our services to create a store or engage in "e-commerce" activities, the client is legally obligated to provide consumer protection policies, return policies, and terms of sale for their customers. Wsla Technology is not jointly or subsidiarily liable for any commercial, financial, or consumer dispute arising between the client (merchant) and third parties (buyers).

Article (3): International and Cross-Border Transactions

International Scope

This agreement applies to all clients whether inside or outside the State of Palestine. International clients are bound by the laws and regulations applicable in Palestine in addition to their obligations under international laws and cross-border cybercrime regulations.

Compliance with International Agreements

The client acknowledges compliance with all international intellectual property protection standards and global e-commerce laws.

Jurisdiction

In the event of any legal dispute, Palestinian courts shall have exclusive jurisdiction to adjudicate, unless the company decides to resort to other judicial bodies to protect its rights internationally.

Article (4): Compliance with the Palestinian Cybercrime Law (No. 10 of 2018)

The client is bound by all provisions of the Cybercrime Law and acknowledges that committing the following acts will result in immediate service suspension and the necessary measures and reporting to the competent authorities in accordance with approved legal procedures:

• Hacking and Eavesdropping: It is prohibited to use the company's resources for unauthorized access, data interception, or eavesdropping (Articles 4, 5, 6 of the Law).
• Service Disruption: It is prohibited to use servers to disrupt other networks or block access to them, or to carry out denial-of-service attacks (Article 7).
• Forgery and Tampering: It is prohibited to forge any electronic document or digital records belonging to the company (Article 11).
• Criminal Content: It is strictly prohibited to host content related to the sexual exploitation of children, promotion of terrorist acts, or offenses against religions and sacred beliefs (Articles 14, 15, 16).
• Misuse: The use and distribution of programs such as Spam, Proxy Scripts, Warez, IP Scanners, Bruteforce, and Cracks is prohibited.

Article (5): Financial Transactions, Billing, and Permanent Deletion Policy

Payment Methods

Payment Cycle

• An automatic reminder is sent 30 days before the due date.
• The client has 5 days before the due date to settle the invoice.

Dedicated Servers

The payment deadline is the 20th of each calendar month. If payment is not made by the 25th, the server will be automatically shut down.

Cancellation for Non-Payment

Failure to pay the invoice by its due date is considered an implicit notice of the desire to terminate the service.

Complete Deletion (Termination)

Refunds

Only clients of "Unlimited Shared Hosting" plans are entitled to a refund within 30 days. Domain fees, server fees, and license fees are permanently non-refundable.

Article (6): Shared Hosting, Server, and Site Migration Policies

Fair Use

Shared hosting is for websites only. It is prohibited to use it as download centers or archive storage. Saving cPanel backups within the account is prohibited and will be automatically deleted.

Resource Consumption

• Exceeding CPU/RAM/Processes limits will momentarily suspend the website.
• Persistent exceeding of file count limits (Inodes) requires an upgrade.
• Upgrades are calculated automatically based on the difference, while downgrades require full payment of the new plan.

Email Service

Email is an included and free service, limited by hourly sending quotas, and is not intended for heavy commercial use.

Dedicated Servers

• Subject to monthly traffic limits that reset on the 1st of each month.
• A notification is sent when 500 GB of traffic remains for an upgrade; the server is shut down at 100%.
• Each server includes one IPv4 address (expandable up to 5 for additional fees).

Site Migration

• Migration service is provided "free of charge" upon new subscription.
• Exceeding 30 days converts it to a paid service.
• Servers with advanced management benefit from ongoing migration, while standard management servers are limited to paid migration.

Article (7): Backup Policy and Data Protection

Technical Preservation

The company provides backups to ensure "server integrity" and not to guarantee the "client's business operations."

Limitation of Liability

The client's failure to maintain an off-site backup constitutes negligence on their part. The company is not liable for data loss resulting from mechanical failure, cyberattacks, or software errors on the client's side.

Maximum Compensation

Independent Backup Service

The paid backup service is redistributable provided that Wsla Technology is credited by name, and misuse for hacking purposes is prohibited.

Article (8): Intellectual Property and Software Licensing

Innovation Rights

All systems and content management applications developed by Wsla Technology are its exclusive property. Licensing is limited to one copy and one domain only.

Tampering Prohibition

• PHP files are encrypted and decrypting them is prohibited.
• Removing the company's logo or copyright notice is prohibited.
• Violations result in license cancellation and a penalty equal to (5 times) the current system value.

Modifications

The client may modify the license domain and path up to a maximum of (5 times), provided the update license is active (updates are free for the first 6 months only).

Software Technical Support

Problem-solving or development requests require advance payment of a non-refundable "inspection fee" to analyze the request and determine the cost.

Article (9): Domains and Reseller Programs

Domains and Palestinian Domain Registration (.ps)

The company provides a mechanism for requesting an EPP code. The company is also committed to officially registering Palestinian domains (.ps) in accordance with the National Authority (PNINA) regulations. The client is responsible for providing identity documents (if required) and renewing the domain on time. The company has adopted the security question as a security tool; protected domain locks are not released nor accounts recovered except by answering it.

Resellers

Reselling is prohibited without written authorization.

• Announced Reseller: Must comply with promotional terms, display the company logo, and use the cPanel and DNS control panels of Wsla Technology.
• Unannounced Reseller: New clients must purchase at least 5 hosting plans to reach the first reseller level; existing clients receive discounts starting from the sixth site.

Article (10): Design, Programming, Networking, and Training Sector Policies

Design Services (UI/UX & Graphic Design)

• Intellectual property rights for designs transfer to the client only after full payment of all dues.
• The client is bound by the number of revisions agreed upon in the technical proposal; any additional revisions are subject to new fees.
• The client's approval of the final design releases the company from liability for any subsequent linguistic or technical errors.

Programming and Mobile Applications

• Projects are executed according to an approved timeline and milestones.
• The company guarantees the software to be free of bugs for 6 months from delivery.
• The company is not liable for app rejections from Apple/Google stores due to policy updates, but provides technical support to resolve them.
• Any features outside the agreed technical proposal constitute a new contract.

Networking

• The company is committed to providing network consultations and installations according to standard specifications.
• Hardware and equipment are subject to the authorized agent's warranty, and the company is not liable for manufacturing defects.
• The company is not responsible for any internal network breach resulting from the client's neglect of security recommendations.

Training

• The company is committed to providing professional educational and training materials.
• Training materials (visual and written) are copyrighted and redistribution is prohibited.
• Course fees are non-refundable after the course has commenced.
• Attendance of 80% of course hours is required to obtain a completion certificate.

Article (11): Defamation Prohibition, Fraud Prevention, and Institutional Reputation Protection

Disputes

Any dispute shall be resolved exclusively through the official ticket system or through the courts.

Digital Defamation

The client is prohibited from publishing any false, misleading, or unsubstantiated information that harms the reputation of the company or its employees on social media platforms or any other medium.

Right of Termination

Defamation by the client gives the company the right to immediately terminate the contract without refund and to pursue legal action under Article (21) of the Cybercrime Law.

Fraud

Any circumvention of the client portal technologies constitutes a violation that results in account suspension and requires payment of a compensatory fine for reactivation.

Article (12): Nature of Service and Force Majeure

Nature of Service

The company provides hosting services based on the principle of "best technical effort possible" (99.9% Uptime), which does not include scheduled maintenance periods, and does not guarantee compatibility of the service with all of the client's specific uses.

Force Majeure

The company shall not be held liable for service interruptions resulting from security conditions, wars, disasters, international cable outages, or any force majeure beyond human control.

Amendment Authority

The company reserves the right to update these terms to ensure compliance with new legislation, and continued use of the service constitutes acceptance thereof.